Privacy Policy
PLUS BILLETERA S.A. is committed to protecting the privacy of our clients and stakeholders, and we take our obligations regarding the protection of Personal Data with the utmost seriousness. This privacy policy establishes the Personal Data we collect, the way we process it, and the period of time we retain it. Furthermore, it outlines certain details regarding your rights as the owner of the shared Personal Data (the "Privacy Policy"). This Privacy Policy applies to the extent that you are a client or user of our services, in conjunction with any Terms and Conditions and other contractual documents, including, among others, any contracts we have entered into with you. We reserve the right to issue separate policies related to other relevant related parties, such as our employees, suppliers, and/or our business partners. To the extent that you are not a stakeholder, client, or user of our services but use our website, this Privacy Policy, together with our Cookies Policy, will apply to you. If you do not accept these policies, immediately discontinue the use of our website. We have designed our website so that you can browse and use it without the need to provide Personal Data, subject only to certain data that may be collected through the use of cookies. The uses of the words "we" and "our" within this Privacy Policy refer to Plus Billetera S.A., CUIT 30-71777180-6, with domicile at Vuelta de Obligado 1918, 10th floor, Apt. "B", of the Autonomous City of Buenos Aires, and can be accessed from the platform (the "Platform").
In this Privacy Policy, personal data is understood as information of any type referring to determined or determinable human or legal persons ("Personal Data"), meaning any information related to you as an identified or identifiable human or legal person ("Data Subject"). An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an online identifier, or one or more specific factors of your physical, physiological, genetic, mental, economic, cultural, or social identity. For the avoidance of doubt, the term Personal Data does not include information from which you cannot be identified (referred to simply as data, non-personal data, anonymous data, or unidentified data). Likewise, "Processing" shall mean any operation or set of operations performed on Personal Data or on a set of Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment or combination, restriction, erasure, or destruction. The user, in their capacity as the owner of the personal information, provides their free, express, and informed consent for the collection and processing of their personal information within the scope and under the terms established in this policy, with their consent constituting a legal, valid, and binding agreement with PLUS BILLETERA S.A. Your access to the Platform, your registration on the Platform, and the contracting and use of the services imply express, free, and informed consent for the inclusion, use, and processing of your personal data by PLUS BILLETERA S.A. The lack of formal communication of disagreement with these terms will imply your express consent to the extension, modality, and fixed guidelines.
The personal information we collect will include your: name; address; email; telephone number; date of birth; nationality; identity credentials or passport; tax identification number and/or any other identity number issued by a government; details of employment or business activities; financial details including details about salary, income, and your employer; source of income; location; device information; biometric details; electronic signature; and any public key you share with us; communications and/or information on how you use our website or any other information required by applicable laws. We may also request that you provide proof of your identity, such as a copy of your ID, driver's license, proof of address or income, or any other corresponding identification issued by a non-prohibited jurisdiction. We are required to request this information to comply with the applicable anti-money laundering and terrorist financing ("AML/CFT") legislation. In addition, we will automatically collect the following information when you use our Platform: The type of domain you use to connect to the Internet; the assigned IP address; your location; your login information; the date and time of access to the Platform and other data related to history; location; application programming interfaces (APIs); pages visited; unique device identifiers; the type of browser used; and the operating system and/or platform used; the search engine used and the keywords used to find the Platform; and other similar identifying information for communications with the Platform, in accordance with the provisions of our Cookies Policy and this document. This information will be collected directly upon registration on the Platform and is necessary to identify you as a user and to use the services for the purpose for which they were designed. Information will also be collected through contact via email, contact forms, and other means through the reported service channels when maintaining contact with PLUS BILLETERA S.A.
How we use your personal information
We use your personal information in connection with the following purposes:
Provision of services and administration
To provide you with the information, products, and Services you have requested from us;
To carry out any transaction and/or operation you perform with your Wallet and/or Funds;
To collect any outstanding payment you might have with us;
To fulfill any contractual obligation we have with you; and/or
To comply with a legal or regulatory obligation.
Improvements to the Services
To ensure that the content of our Platform is presented to you in the most efficient manner;
To administer our Platform and for internal business administration and operations, including technical service, data analysis, testing, research, and for statistical and survey purposes;
To contact you for customer service purposes and any other reason we deem necessary;
To inform you about changes to our services; and/or
As part of our efforts to keep our site safe and secure.
Direct Promotion
To provide you with information about other services we offer that are similar to those you already have or about which you have requested information;
To send you other promotional material, such as our Newsletter or similar; and/or
To contact you for promotional purposes such as promotions and contests.
If you do not wish for your personal information to be used for promotional purposes, please contact us using the details provided below.
We may share your Personal Data with third parties (including subsidiaries, affiliates, any human or legal person that may be linked to PLUS BILLETERA S.A., and/or other entities belonging to the same business group) if we consider that sharing your Personal Data is in accordance with the law, agrees with, or is mandatory under any contractual relationship with you or ours, or is required by applicable legislation, by regulatory bodies in the field, or requested through any legal process. We do not authorize such third parties to disclose or reveal your personal data except for those uses strictly necessary for the provision of services on our behalf, or to comply with legal obligations. We may also be required, by law or by a Court, to disclose to the corresponding regulatory or law enforcement authorities, and/or other competent authorities, certain information about you or any agreement we have with you. We will also disclose information about you to the authorities to the extent that we are required to do so under applicable legislation. Likewise, we may need to share your information to exercise, safeguard, or enforce our legal rights. In addition, your Personal Data may be shared and processed by us and/or other members, subsidiaries, or affiliates of the corporate group to which we belong, agents, vendors, advisors, or suppliers, as well as any other third-party service providers who perform certain services on our behalf (e.g., outsourced service providers, external legal counsel, financial institutions, etc.). Such third parties will have access to your Personal Data only for the purposes of performing the services and fulfilling the purposes specified in the relevant agreement, or to comply with applicable legislation, and for no other purpose. These third parties are not permitted to use your personal information for their own purposes and may only process it in accordance with our instructions. We require these third parties to adopt security measures consistent with the protections specified in this Privacy Policy and applicable legislation. Furthermore, we may transfer your personal information to a third party as part of the sale of some, or all, of our business and assets, or as part of any business restructuring or reorganization, or if we are forced to disclose or share your Personal Data to comply with a legal obligation. However, we will take steps to ensure that your privacy rights continue to be protected. In the event of transferring your Personal Data to third countries that do not possess adequate legislation on Personal Data protection, whether for the performance of the purposes described above or due to a legal or contractual obligation, we will take steps to ensure that your privacy rights continue to be protected as stipulated in this Privacy Policy. Those websites may be operated by companies that are not linked to us. Usually, linked websites have their own privacy policies or notices, which we recommend you read if you visit any such linked websites. We do not assume any responsibility for the content of websites other than ours, nor regarding the use made of such websites, nor for their privacy practices.
Retention of Information
We retain your information only for as long as necessary to fulfill the purposes for which we process the information, as set forth in this Privacy Policy. Records may be kept in various multimedia formats (physical or electronic). Retention periods are determined based on the type of record, the nature of the record, and the activity of the legal or regulatory obligations applicable to such records. Normally, Personal Data collected in compliance with our legal obligations is retained for 5 years. When Personal Data is collected under a contract or prior to the creation of a contract, it is retained for 6 years after its termination, in accordance with our legitimate interests and for the purpose of defending ourselves against any legal claim that may be brought against us. However, we may retain your Personal Data for longer periods when such action is necessary to comply with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another natural person, when we have a legitimate interest to do so or are so required by any judicial authority.
Security Measures
We have adequate physical, technical, and administrative security measures to prevent your information from being accidentally lost, used, or accessed without authorization, altered, or disclosed. We have taken important precautions to ensure the security of your data. Personal Data will be kept under strict confidentiality and reserve. Furthermore, we limit access to your Personal Data only to those employees, agents, contractors, and other third parties who have a need to know it to perform their contractual functions. In those cases, the referred subjects will only process your Personal Data under our instructions, and they are subject to the obligation of confidentiality and the obligation to comply with the data protection procedures described herein. We have prepared procedures to handle any suspected breach of Personal Data protection obligations and, when we have a legal obligation to do so, we will notify you and any applicable authority of any breach. Notwithstanding the foregoing, since security measures on the Internet are not impregnable and total security cannot be completely guaranteed, PLUS BILLETERA S.A. cannot guarantee that information transmitted through the Platform is completely secure, whereby you assume that risk, which you declare to know and accept by accepting this Policy. PLUS BILLETERA S.A. is not responsible for illegal interceptions or violations of its systems or databases, nor for their use by unauthorized persons, nor for the improper use of information obtained by those means.
Rights Over Your Data
You have certain rights as provided by Personal Data Protection Law No. 25,326 ("LPDP"):
Right to Information and access
You have the right to be informed about how we process your Personal Data, as well as its origin, establishing in this Privacy Policy our obligation to provide you with such information. You can access your data by entering your profile, where all information pertaining to your account will be available.
Right to rectification
You have the right to the rectification of your inaccurate Personal Data, and to have incomplete Personal Data about you completed. You can also request that the processing of such information be restricted. The accuracy of your information is important to us. If you do not wish for your Personal Data to be used as stipulated in this Privacy Policy, or need to inform us about any changes to your Personal Data, or wish to obtain additional information on the manner in which we collect your Personal Data, please contact us using the details provided in this Privacy Policy.
Right to erasure (right to be "forgotten")
You have the right to request the erasure of your personal information. The erasure of your personal information will not proceed when it could cause harm to the rights or legitimate interests of third parties, or when there is a legal obligation to retain the data. We will comply with the erasure request without delay and to the best of our abilities, except when it must continue to be retained for:
The exercise of the right to freedom of expression and information;
Complying with a legal obligation under European Union laws or other applicable legislation;
The performance of a task carried out in the public interest;
Fulfilling an objective of public interest, scientific or historical research purposes, or statistical purposes, under certain circumstances; and/or
The formulation, exercise, or defense of legal claims.
Right to withdraw your consent
When the legal basis for the processing of your personal information is your consent, you have the right to revoke such consent at any time by contacting us using the details provided in this Privacy Policy.
Filing a complaint about how we have handled your Personal Data
If you wish to file a complaint about how we have handled your Personal Data, you can contact us using the details provided in this Privacy Policy. To process such complaints and/or requests, the data subject must attach the form corresponding to their request (Access to data, rectification, updating, or erasure of personal data included in data banks) along with a copy of their ID (DNI) to the email address: soporte@manteca.dev. PLUS BILLETERA S.A. will process the request made.
Right to lodge a complaint with the competent supervisory authority
If we have not given you an answer within a reasonable timeframe, or if your complaint was not resolved satisfactorily, you have the right to lodge a complaint with the AAIP in accordance with the provisions of the LPDP. You can communicate with the AAIP through the following information:
Agencia de Acceso a la Información Pública (AAIP)
Address: Av. Pte. Gral. Julio A. Roca 710, 3rd floor – Autonomous City of Buenos Aires
Postal code: C1067ABP
Telephone: (011) 2821-0044
Email: info@aaip.gob.ar
Contact and additional information: If you wish to obtain a copy of the Personal Data or wish to exercise any of your Rights as a Personal Data Subject as established in this Notice, or if you have questions related to this Notice or in general about how we handle your Personal Data, please contact fiwind.io
Modification of the Privacy Policy
PLUS BILLETERA S.A. reserves the right to modify this Policy at any time. If you accept the use of the service following the notification, it will be understood that you are accepting the new terms of the Policy. If you do not agree with the implemented changes, you must immediately cancel your registration and refrain from using the Platform.
Last updated: June 18, 2025